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Frequently asked questions

Here are some common questions about the program.

Inscription/Engraving

Any letter, number, symbol or punctuation mark found on a standard English keyboard can be engraved. Messages containing websites, phone numbers, social media handles, emojis, company logos and/or manifestos are not permitted. Discriminatory, political, offensive, or unsuitable messages as determined by the Boston Bruins will be declined. The Boston Bruins reserve the right to decline inscriptions for any reason. Should your inscription require revision, you will be contracted for assistance in submitting an alternative inscription.

You may customize the text on the puck, however, please note that the Boston Bruins reserve the right to review and approve all text before the puck is installed. Any text containing profanity or otherwise inappropriate messages will not be permitted. Each puck will allow for 1-3 lines of text, 16 characters maximum per link.

Click Here to view inscription examples to nudge your creativity. 

All text will be centered and engraved in UPPERCASE lettering, except if requested for proper name formatting (i.e. McKENZIE, DeBOUR, etc.).

Pucks can be engraved with 1-3 lines of text with up to sixteen (16) characters per line.

Changes may be made to your order within 1 business day of receipt of your order confirmation, after which your order may be scheduled for production and changes may not be possible.


Order/Payment

Reach out here and a customer service specialist will be happy to assist you in placing your order. Additional shipping charges will be quoted and applied at checkout.
Space is limited, so act now to ensure you are included in this exciting opportunity!

If you have not received your confirmation email, please check your junk folder. If you still cannot locate your confirmation, please let us know and we will be happy to send another.

Sales tax of 6.25% will be applied to every order.

Please reach out to receive an order form which can be completed and mailed along with your check payment.


Quantity/Location

Heritage Hall ambassadors are prepared to assist guests with finding their puck inside the Fan Foyer. If you would like to know the location of your puck in advance, please email HeritageHall@BostonBruins.com.
No, all pucks will be located along the entryway of Heritage Hall, prior to the ticketing gate.
Pucks will be installed 2-3 months after the time of purchase.


Keepsake Items

Commemorative pucks will be mailed out 2-3 months after purchase to the address provided at the time of purchase.

Commemorative pucks will be shipped to the address used during the purchase process. If this address has changed, please notify the Boston Bruins via email at HeritageHall@BostonBruins.com.

Yes, with the exception of P.O. boxes or APO’s. 

Please reach out to place your order with a customer service specialist.